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(855) 9BIGTEX
924-4839
(855)9BIGTEX (924-4839)
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Return Policy
Return & Refund Policy for Parts & Accessories

  • Returns
    • All items must be returned within 30 days from date of purchase.
    • Original receipt required for all returns
    • All merchandise must be returned in original condition and in original packaging.
  • Refunds
    • Credit card– return amount will be credited to original credit card only, customer must present card at time of return.
    • Cash sale-cash refunds will only be allowed at store for same day return of purchase only; otherwise refund will be processed as a check request from our corporate office. Allow 14 days for processing.
  • Receipt of refund
    • Electrical items – no return on electrical items (except manufacturer's warranty returns).
    • Warranty/product defect returns—all merchandise must be returned within manufacturer’s stated warranty period with original receipt. Merchandise will be exchanged only. No refunds.
  • Refunds
    • Non-stock special order merchandise—no returns –100% non-refundable deposit is required.
  • Return policy for trailers
    • Absolutely no returns accepted on trailers. All sales are final. Contact your trailer manufacturer if you feel there is a defect concerning your trailer within the ownership warranty coverage period.