Lucky’s Trailer World help make my terrible situation better in a very short time. After showing up I realized they were not scheduled to open until about 45mins later. However, once they realized the time restrain I was under I was help right away. I want to highlight Chris. Super knowledgeable and should be considered for a lead position. All and all my experience was great considering the short staff challenges of today’s work force.

It was a great experience. Very friendly to deal with .the trailer appears to be top quality .
Thanks

By far the most incompetent staff I have ever dealt with. If I could give ZERO STARS, I would. Sit down and hold on while you read this review about BigTex Trailer World in Colchester Vermont. I stopped to look at two trailers I would be buying for a rental company I own. Lester the “manager” (and I use that title loosely) was on the lot moving trailers around. I asked him some basic questions about the trailers and he said he didn’t know and would have to look them up. He stated that it was only him and and one sales person who are employed at this BigTex location. I emailed the salesperson about pricing and was given some crazy high numbers. I send her the screenshot from their own Craigslist ad stating the price was thousands less. She agreed and said this was the last trailers they had at those prices. I agreed to buy the trailers. BIG MISTAKE. When then trailers were finally ready to pick up, I drove 30 mins to go get them. The first trailer had a tilt deck release arm that was bent pretty bad. I showed Lester, who said it was normal. After showing him other trailers on the lot, he agreed that it was bent and said the trailer was already registered to me and that all he could do was discount it $150. Needing the trailer that day, I reluctantly agreed. I get the trailer home and noticed the fenders don’t match. One fender is about 3″ taller than the other. I email the Tiffany the salesperson and she said it must have been a mistake and to bring it back down and they will correct it. I drive the 30 mins back down the next day. Lester says someone must have assembled the the trailer incorrectly. I reminded him that HE was the one assembling the trailers. He just shrugged if off and made a bunch of excused. I tried to show him that the fenders have the last 4 of the trailers VIN was written on each fender from the factory. It’s literally almost impossible to screw it up….but Lester succeeded. He wouldn’t listen or pay attention so I ended up using my tools to swap the correct fender onto my trailer. At this point I’m not sure Lester could assemble a pillow and a pillowcase. I then leave and take the trailer back home. Remember, I bought two trailers. About a week goes by and I get a call from Lester and Tiffany stating that one of the trailers they gave me….is the wrong trailer. They messed up and didn’t verify that the VIN numbers on the paperwork matched the VIN on the trailer that they had tagged and helped hook onto my truck. At this point I’m not even shocked anymore. They said not to worry and they would bring me the correct trailer that was still on their lot and swap it out for the trailer they gave me. No kidding…So they come and swap trailers and I hear about more excused on how its so hard to keep track of the trailers and a bunch of other nonsense. About two weeks later I get the titles to the trailers in the mail…with no lien holders listed. I had financed the trailers through a local bank and that bank was to be listed on the titles. I go back down to BigTex and ask them why there was no lien holder listed. Tiffany said it’s my fault that I never told them there was a lien holder. Mind you, I have over 40 emails between her and I and one of them I specifically said I needed the VIN numbers and the trailer detail for the bank loan and she provided them to me. Now I have to pay to get the titles re-titled with the lien holder listed. Overall, the incompetence, lack of attention to detail, and pure laziness of the staff is actually impressive. I will never again, nor would I suggest that anyone buy a trailer from them.

Lester and Tiffany were wonderful to work with for my trailer purchase! They made everything fast and easy! I would recommend them to anyone!!

I had an amazing experience buying a trailer at Lucky’s. We bought a trailer for our school district and Tiffany and Les helped us from start to finish. I would definitely recommend these folks and will be back for the next round!

Loving my new Big Tex 14LP trailer. After contacting Lucky’s Trailer World I was able to narrow down my search for what fit my needs. The sales team didn’t pressure me to buy anything and was quick to answer questions about specs, options and price changes. After a lot of searching for the right trailer, I don’t think I could be happier with my purchase.

Thank you!

-Jeremy

A great experience buying a trailer. Up-to-date listings of stock available online, prompt answer to sales enquiry, took deposit on call, flexible over short notice for pick-up appointment, pick-up and documentation all completed in 30 minutes. What more could I ask for?

I wouldn’t buy a trailer from anybody else in the future pricing was phenomenal in the service was first class. Would recommend anyone go to this location their trailer needs

First time customer and was very pleased with the efficiency and timeliness on my trailer repair. Duck boat trailer was out of commission from a bearing issue and Caleb and Bob got me back on the water in no time flat! I would recommend this outfit to anyone!

Amazing place, they help you and explain it all to you so you know it’s not a scam. They also explained it all to the point where now I understand the basics of tires. Wonderful place wonderful staff Rob is the best! Will drive out of my way to use them again